We offer a two-year warranty against manufacturing defects on Faction products purchased from factionskis.com or an authorised retailer, starting from the date of original purchase. Our warranty does not cover normal wear and tear, accidental damage

<h2 data-pm-slice="1 1 []" id="isPasted">Faction Warranty Policy</h2>We offer a two-year warranty against manufacturing defects on Faction products purchased from factionskis.com or an authorised retailer, starting from the date of original purchase.Our warranty does not cover normal wear and tear, accidental damage or damage caused by misuse. If you are unsure whether your issue is covered, please contact us. We assess each claim individually.This warranty is additional to, and does not limit, your statutory consumer rights under applicable law.<h3 id="how-to-submit-a-warranty-claim">How to submit a warranty claim</h3>If you purchased from factionskis.comOpen the chat on our website and tell our&#xA0;AI assistant that you would like to submit a warranty claim. It will guide you through the information needed to start your claim.Please have your order number or proof of purchase, a description of the issue and clear photos ready.If you purchased from an authorised retailer or online retailerContact the original seller. They will assess your request and submit a claim to Faction on your behalf.For retailers: please submit customer warranty claims through the&#xA0;B2B warranty form available on our website.Proof of purchase is required to assess eligibility under this warranty. For website purchases, we may be able to verify your purchase using your order details.Please report any suspected defect as soon as you notice it. Do not send products back before receiving instructions from Faction or your retailer.<h3 id="skis-poles--hardgoods">Skis, poles &amp; hardgoods</h3>Faction skis, poles and hardgoods are covered against manufacturing defects for two years from the date of original purchase.This warranty applies to products purchased new from factionskis.com or an authorised retailer. Products purchased through unauthorised sellers, ski swaps or private sales, including second-hand products and used rental skis, are not covered by this commercial warranty.If a manufacturing defect is confirmed, we will arrange a replacement. The available solution will be confirmed following assessment of your claim.The following are not covered when caused by use, wear or external damage rather than a manufacturing defect:<ul data-spread="false"><li>Normal wear and tear.</li><li>Misuse, abuse, neglect, poor maintenance or unauthorised alterations.</li><li>Impacts involving rails, boxes or other park features.</li><li>Collisions or impacts with rocks, ice, hard snow, trees or other objects.</li><li>Damage caused by falls or crashes.</li><li>Scratches, chips or topsheet and base damage caused by ski-to-ski contact.</li><li>Rust, fading or other cosmetic deterioration caused by use, storage or poor maintenance.</li><li>Damage caused by incorrect binding mounting or adjustment, including binding pull-out resulting from improper mounting.</li></ul>We recommend having bindings mounted and adjusted by a qualified ski technician.We may request photos of the serial number or QR code. In some cases, accessing these may require binding removal. Please wait for our instructions before removing bindings.Additional expenses, such as binding remounting, are not covered by this commercial warranty unless required by applicable law.<h3 id="apparel--softgoods">Apparel &amp; softgoods</h3>Faction apparel and softgoods are covered against manufacturing defects for two years from the date of original purchase when purchased new from factionskis.com or an authorised retailer.If a manufacturing defect is confirmed, we will arrange a repair or replacement.Covered manufacturing defects include:<ul data-spread="false"><li>Defective stitching or seams.</li><li>Defective zippers or attachment hardware.</li><li>Defective hook-and-loop fasteners or snaps.</li><li>Missing or defective drawstrings, cords or leashes.</li></ul>The following are not covered when caused by use, wear or improper care rather than a manufacturing defect:<ul data-spread="false"><li>Rips and tears.</li><li>Fading, including UV damage.</li><li>Pilling or shrinking.</li><li>Damage caused by alterations.</li><li>Colour bleeding, loss of waterproof performance or other damage caused by incorrect washing or unsuitable detergents.</li></ul>Issues relating solely to fit are not manufacturing defects. Please follow the care instructions supplied with your product.<h3 id="claim-assessment">Claim assessment</h3>Each claim is reviewed based on the information and photos provided. We may request additional details or a product inspection before confirming whether the issue is covered.If you have questions about an assessment, please reply so we can review your concerns.

What is your warranty policy?

We offer a two-year warranty against manufacturing defects on Faction products purchased from factionskis.com or an authorised retailer, starting from the date of original purchase. Normal wear and tear, accidental damage and damage caused by misuse

<h2 data-pm-slice="1 1 []" id="isPasted">How do I submit a warranty claim?</h2>We offer a two-year warranty against manufacturing defects on Faction products purchased from factionskis.com or an authorised retailer, starting from the date of original purchase.Normal wear and tear, accidental damage and damage caused by misuse are not covered. If you&#x2019;re unsure whether your issue qualifies, please contact us&#x2014;we assess each claim individually.<h3 id="if-you-purchased-from-factionskiscom">If you purchased from factionskis.com</h3>Open the chat on our website and tell our AI assistant that you would like to submit a warranty claim. It will guide you through the information needed to start your request.Please have the following ready:<ul data-spread="false"><li>Product details: model, size and year.</li><li>Your order number or proof of purchase.</li><li>Clear photos of the damage.</li><li>For skis: photos of both bases, both topsheets and the serial number and/or QR code.</li><li>A description of the issue, including when you noticed it and how the damage occurred, if known.</li></ul>If the serial number or QR code is hidden by a binding, please wait for our instructions before removing it.<h3 id="if-you-purchased-from-an-authorised-retailer">If you purchased from an authorised retailer</h3>Contact the original seller, who will submit a warranty claim to Faction on your behalf.Please provide them with your proof of purchase, product details, clear photos and a description of the issue.<h3 id="if-you-are-a-retailer">If you are a retailer</h3>Please submit your customer&#x2019;s warranty claim using the form in your preferred language:<a href="https://airtable.com/embed/app9TlTkGhchTxYeI/pagJbVN7x1Aeily4k/form" target="_blank"><button type="submit" title="English - Submit Warranty" class="button" fdprocessedid="rugzf">English - Submit Warranty</button></a><a href="https://airtable.com/embed/app9TlTkGhchTxYeI/pagOwd6hO7axhVJ24/form" target="_blank"><button type="submit" title="Fran&#xE7;ais - Formulaire de garantie" class="button" fdprocessedid="gzgei">Fran&#xE7;ais - Formulaire de garantie&#xA0;</button></a><a href="https://airtable.com/embed/app9TlTkGhchTxYeI/pagl39PfE4mwrjhRB/form" target="_blank"><button type="submit" title="Deutsch - Reklamationsformular" class="button" fdprocessedid="v0va1g">Deutsch - Reklamationsformular</button></a><h2 data-pm-slice="1 1 []" id="isPasted"> </h2>These forms are for retailers only. If you purchased directly from factionskis.com, please start your claim through our website chat. If you purchased from a retailer, please contact the original seller.<h3 id="what-happens-next">What happens next?</h3>Our warranty team will review your claim and may request additional information or a product inspection. We aim to respond within four working days of receiving your completed claim.If your claim is approved, we will confirm the available solution. If the original product is unavailable, we will work with you to find an appropriate alternative.Please report suspected defects as soon as you notice them, and do not return any products before receiving instructions from us or your retailer.For full coverage details and exclusions, please read our Warranty Policy.This warranty is additional to, and does not limit, your statutory consumer rights under applicable law.

How do I place a warranty claim ?

If you purchased the product directly from our online store, you can provide your order number or the email address used at the time of purchase and we will be able to view your order for you. In cases where the purchase was made in a store that is c

If you purchased the product directly from our online store, you can provide your order number or the email address used at the time of purchase and we will be able to view your order for you. In cases where the purchase was made in a store that is currently closed or inaccessible, you can wait until the store reopens to obtain proof of purchase. This proof of purchase is required for your warranty claim to be recognized.

Warranty

What is your warranty policy?

How do I place a warranty claim ?

How do I handle a warranty claim if I don't have a receipt?