We offer a two-year warranty on all products from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products; however, we use consideration when dealing with warranties, so if

We offer a two-year warranty on all products from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products; however, we use consideration when dealing with warranties, so if you&#x2019;re not sure please submit a claim anyway.Please read the information below before processing a claim.&#xA0;<h3 id="skis-poles--hardgoods">SKIS, POLES &amp; HARDGOODS</h3>All Faction skis, poles and hardgoods are warrantied against manufacturing defects for 2 years from the date of original purchase when purchased from factionskis.com or an authorised&#xA0;partner.&#xA0;Skis purchased from any other forum, including from ski swaps or sales representatives, or second-hand skis&#xA0;and rental skis being sold, are not covered.Faction is responsible for the replacement of any defective product. We are not responsible for any costs, losses or damages incurred as a result of loss, misuse or alteration of the product.&#xA0;Faction is not responsible for any additional costs incurred through the warranty process, such as the cost of remounting skis, etc.If you purchased your product from Factionskis.com&#xA0;you can submit your warranty claim directly with us by completing the form below.If you purchased your product from an authorized dealer or online retailer you must return to the original seller who will submit a warranty claim to us on your behalf.Please note that any warranty claim submitted without proof of purchase, no matter the defect, will be rejected.&#xA0;Claims should be submitted as soon as the damage is noticed.Please be honest and respectful when submitting a warranty request, it will go a long way with our warranty team. Our customer service team are passionate riders just like you so they understand where you are coming from. If you get an answer that you don&#x2019;t think is fair please take the time to respond in a way that is patient and polite. We review every case with careful consideration and we truly appreciate every person who purchases a product from us.The following damages are excluded from our warranty cover:<ul><li>Misuse, abuse, neglect or defect/damage caused by improper use or poor maintenance</li><li>Damage caused by impacts from rails, boxes, or other park features. The use of any ski on rails can cause damage because of the nature of hitting a ski against a solid metal or plastic object</li><li>Landing on or colliding with rocks, ice, hard snow, stumps, barns, people, etc.</li><li>Landing on rocks, stumps, barns, people, or anything else that is not snow</li><li>Scratches, chips or damage from ski-to-ski contact on top sheets or bases</li><li>Damage as a result of falling</li><li>Rust, fading or other cosmetic issues arising after having used the skis</li><li>Improper mounting or adjusting of bindings, including bindings pulling out of the ski. We always recommend that you have your skis mounted at your local ski shop to ensure that it is done correctly/professionally</li></ul>You might be asked to remove the bindings on the skis in order to read the serial number and/or QR code.<h3 id="apparel--softgoods">APPAREL &amp; SOFTGOODS</h3>All Faction apparel and softgoods are warrantied for two years from the date of purchase against manufacturing defects, when purchased from Factionskis.com or an authorised retailer or online retailer.&#xA0;We are responsible for the repair or replacement of any defective product. Our warranty does not cover defects as a result of alterations or improper fit.Our warranty will cover:<ul><li>Defective sewing</li><li>Defective zippers and attachment hardware</li><li>Defective velcro patches and/or snaps</li><li>Missing or broken drawstrings, cords or leashes</li></ul>Excluded from our warranty cover:<ul><li>Rips and tears</li><li>Fading (including UV damage)</li><li>Pilling</li><li>Shrinking</li><li>Damage (including colour bleeding and loss of waterproof qualities) as a result of improper washing or the use of improper detergents</li></ul>We always advise that you follow the recommended washing instructions on your Faction apparel and softgoods.

What is your warranty policy?

We offer a two-year warranty on all products from the date of purchase against manufacturing defects. Our warranty policy does not cover reasonable wear and tear or misuse of products; however, we use consideration when dealing with warranties, so if you&#x2019;re not sure please submit a claim anyway.Please read the information below before processing a claim.&#xA0;<h3 id="skis-poles--hardgoods">SKIS, POLES &amp; HARDGOODS</h3>All Faction skis, poles and hardgoods are warrantied against manufacturing defects for 2 years from the date of original purchase when purchased from factionskis.com or an authorised&#xA0;partner.&#xA0;Skis purchased from any other forum, including from ski swaps or sales representatives, or second-hand skis&#xA0;and rental skis being sold, are not covered.Faction is responsible for the replacement of any defective product. We are not responsible for any costs, losses or damages incurred as a result of loss, misuse or alteration of the product.&#xA0;Faction is not responsible for any additional costs incurred through the warranty process, such as the cost of remounting skis, etc.&#xA0;If you purchased your product from Factionskis.com&#xA0;you can submit your warranty claim directly with us by completing the form below.If you purchased your product from an authorized dealer or online retailer you must return to the original seller who will submit a warranty claim to us on your behalf.Please note that any warranty claim submitted without proof of purchase, no matter the defect, will be rejected.&#xA0;Claims should be submitted as soon as the damage is noticed.&#xA0;Please be honest and respectful when submitting a warranty request, it will go a long way with our warranty team. Our customer service team are passionate riders just like you so they understand where you are coming from. If you get an answer that you don&#x2019;t think is fair please take the time to respond in a way that is patient and polite. We review every case with careful consideration and we truly appreciate every person who purchases a product from us.The following damages are excluded from our warranty cover:<ul><li>Misuse, abuse, neglect or defect/damage caused by improper use or poor maintenance</li><li>Damage caused by impacts from rails, boxes, or other park features. The use of any ski on rails can cause damage because of the nature of hitting a ski against a solid metal or plastic object</li><li>Landing on or colliding with rocks, ice, hard snow, stumps, barns, people, etc.</li><li>Landing on rocks, stumps, barns, people, or anything else that is not snow</li><li>Scratches, chips or damage from ski-to-ski contact on top sheets or bases</li><li>Damage as a result of falling</li><li>Rust, fading or other cosmetic issues arising after having used the skis</li><li>Improper mounting or adjusting of bindings, including bindings pulling out of the ski. We always recommend that you have your skis mounted at your local ski shop to ensure that it is done correctly/professionally</li></ul>You might be asked to remove the bindings on the skis in order to read the serial number and/or QR code.&#xA0;<h3 id="apparel--softgoods">APPAREL &amp; SOFTGOODS</h3>All Faction apparel and softgoods are warrantied for two years from the date of purchase against manufacturing defects, when purchased from Factionskis.com or an authorised retailer or online retailer.&#xA0;We are responsible for the repair or replacement of any defective product. Our warranty does not cover defects as a result of alterations or improper fit.Our warranty will cover:<ul><li>Defective sewing</li><li>Defective zippers and attachment hardware</li><li>Defective velcro patches and/or snaps</li><li>Missing or broken drawstrings, cords or leashes</li></ul>Excluded from our warranty cover:<ul><li>Rips and tears</li><li>Fading (including UV damage)</li><li>Pilling</li><li>Shrinking</li><li>Damage (including colour bleeding and loss of waterproof qualities) as a result of improper washing or the use of improper detergents</li></ul>We always advise that you follow the recommended washing instructions on your Faction apparel and softgoods.&#xA0;<h3 id="placing-a-claim">PLACING A CLAIM</h3>To kick off the warranty process, simply fill the form in below. Before you start the warranty process, please ensure you have the following to hand:<ul><li>Details of the faulty product (model, size, year)</li><li>Proof of purchase</li><li>Clear pictures: damage on the product, both bases and both topsheets, serial number and/or QR code</li><li>Details of how the damage happened</li></ul>&#xA0;<a href="https://fullstack-supply-co.typeform.com/to/Cg0u0a0r" target="_blank"><button type="submit" title="English - Submit Warranty" class="button">English - Submit Warranty</button></a><a href="https://fullstack-supply-co.typeform.com/to/tgfBpnKL" target="_blank"><button type="submit" title="Fran&#xE7;ais - Formulaire de garantie" class="button">Fran&#xE7;ais - Formulaire de garantie&#xA0;</button></a><a href="https://fullstack-supply-co.typeform.com/to/usxhgXWc" target="_blank"><button type="submit" title="Deutsch - Reklamationsformular" class="button">Deutsch - Reklamationsformular</button></a>Once we have received your warranty request we will aim to get back to you within 4 working days.We will gladly replace products that meet our warranty requirements. If we are out of stock, or no longer carry that particular product, we will do everything we can to offer you an appropriate replacement.&#xA0;

How do I place a warranty claim ?

If you purchased the product directly from our online store, you can provide your order number or the email address used at the time of purchase and we will be able to view your order for you. In cases where the purchase was made in a store that is c

If you purchased the product directly from our online store, you can provide your order number or the email address used at the time of purchase and we will be able to view your order for you. In cases where the purchase was made in a store that is currently closed or inaccessible, you can wait until the store reopens to obtain proof of purchase. This proof of purchase is required for your warranty claim to be recognized.

Warranty

What is your warranty policy?

How do I place a warranty claim ?

How do I handle a warranty claim if I don't have a receipt?