Faction Skis

What is your shipping policy?

How do I track my order?

How do I make a return?

Can I delay the shipment of my order?

How do I get my order tracking information?

What is the timeframe for order dispatch and delivery?

Can I cancel or get a refund for an order I placed?

Is it possible to change the shipping address for my order?

How can I handle a situation where I received the wrong item?

Do you offer shipping to Australia and New Zealand?

Shipping & Returns

Which ski is right for me?

Ski Size Guide

Mounting my Skis

Where can I test Faction skis?

What stores sell Faction skis?

Are all Faction skis unisex?

Do your skis come with bindings?

What are the differences between Prodigy and Prodigy Capsule skis?

What do the numbers on the ski models mean?

Picking the Right Skis

What are the tuning angles for the skis?

How do I take care of my edges?

How do I take care of my bases?

How should I store my skis when I'm not using them?

How do I wax my skis?

What can I do to keep my skis looking good for years?

Product Care

What is your warranty policy?

How do I place a warranty claim ?

How do I handle a warranty claim if I don't have a receipt?

Warranty

What is The Pro Collective?

How do I use my TPC Pro Deal Application once confirmed?

My pro deal is not working, what do I do?

The Pro Collective

Do you offer artist collaborations or custom designs?

When do skis get released and restocked?

Other inquiries

Information on our shipping policy and how to manage your order

Our product lines, size and mounting guides, and information on where to find Faction skis

Best practices for taking care of your gear

Information on our warranty policy and how we handle claims

What The Pro Collective is and how to become a member