Shipping & Returns
Information on our shipping policy and how to manage your order
What is your shipping policy?
Christmas Shipping dates: We cannot guarantee Christmas delivery on any order placed after the 10th December. You will receive a tracking number once your order is despatched. If you haven’t received a tracking number after 5-8 business days of placi
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Once the order has shipped, you will receive a follow-up email with a tracking link to follow your shipment. If you have any questions or co
How do I make a return?
Upon delivery, you may return your order within 30 days of receiving it for a refund or an exchange. The product(s) must be new and with their original packaging. If the product has been damaged, used (including skis that have been mounted) or has ha
How do I get my order tracking information?
Once your order has been dispatched, we will send you an email notification containing the tracking information. Your tracking info will provide estimated delivery times, and you can be fairly confident in these estimates. You can also track your ord
What is the timeframe for order dispatch and delivery?
Once you have placed your order, it is usually processed and dispatched within a day or two. However, depending on the product or the specifics of the order, shipping may take up to the beginning of the following week. For shipments to specific locat
Can I cancel or get a refund for an order I placed?
Once an order has been submitted, we’re unable to cancel or modify it. All orders must first be delivered and can then be returned following our standard return process. If you wish to change the delivery address, this can be arranged directly with t
Is it possible to change the shipping address for my order?
Unfortunately, we’re unable to update the shipping address once an order has been placed. If the address was entered incorrectly, you’ll need to wait until you receive your tracking number. At that point, you can contact the carrier directly to reque
How can I handle a situation where I received the wrong item?
If you receive the wrong item due to our warehouse error, we sincerely apologize for the inconvenience. Please let us know the details of the incorrect item, and we will provide a return label for you to send the item back. Once the incorrect item is
Do you offer shipping to Australia and New Zealand?
We currently do not offer direct shipping to Australia or New Zealand. However, customers in these regions can still find our products through our official distribution partners. These partners provide local availability, reliable service, and expert