What is your shipping policy?Updated 10 days ago

DELIVERY INFO

Christmas Shipping dates: We cannot guarantee Christmas delivery on any order placed after the 14th December. 

You will receive a tracking number once your order is despatched. If you haven’t received a tracking number after 4-5 business days of placing your order, please contact us at [email protected]. At peak times, we have a large amount of orders going out. Please be patient and leave enough time to order your skis if you have a ski trip coming up. If in doubt ask us before placing your order!

Please note: We do not currently ship to PO boxes.

Our products can only be shipped to EU countries, Norway, Switzerland, the UK, the US, and Canada. To ship to these locations, you need to place an order from the corresponding website. We will always ship products with a tracking service so you can look forward to your new purchase, and make sure that you are available to receive your delivery!

For all shipping destinations, we ensure that sales taxes, import duties and fees are included in the final sale price. Local charges (i.e. customs duty, etc.) may apply however, depending on your region, and these additional charges are at your own expense.

TRANSPORT DAMAGE

In the rare instance that your product has been lost or damaged in transit, please report this to the shipping company immediately, then report the issue to us. It is important that you do not sign for the delivery if the box is damaged or lost.