How do I get my order tracking information?Updated 3 days ago

Once your order has been dispatched, we will send you an email notification containing the tracking information. Your tracking info will provide estimated delivery times, and you can be fairly confident in these estimates.

You can also track your order on our site using the order tracking tools on the live chat window. 

In some cases there are delays, such as customs issues, weather, or address problems, that could slow down the shipment. Rest assured, we closely monitor the progress and take actions to prioritize urgent cases. In some cases, you may be contacted by the carrier directly in order to progress a shipment.

You can always contact us if you have questions about the status of your order.