The Pro Collective (TPC) is how we get industry professionals access to the gear they need everyday, but it is more than a discount program. TPC is an exclusive club for ski pros to connect, collaborate and create.

The Pro Collective (TPC) is how we get industry professionals access to the gear they need everyday, but it is more than a discount program. TPC is an exclusive club for ski pros to connect, collaborate and create.

What is The Pro Collective?

After your TPC application has been confirmed, you will receive a welcome email explaining more about the TPC account. Your account becomes active immediately upon confirmation, so you can log into our site using your email to access your professiona

After your TPC application has been confirmed, you will receive a welcome email explaining more about the TPC account. Your account becomes active immediately upon confirmation, so you can log into our site using your email to access your professional pricing.&#xA0;If you have any further questions about utilizing your TPC account or need assistance, we&apos;re here to help guide you.

How do I use my TPC Pro Deal Application once confirmed?

Access to the Pro Collective is valid for one year. If you have not applied in the past 12 months, you’ll need to reapply to regain access. Please complete the application form here:https://factionskis.com/pages/pro-collective. If you have applied an

<h3 data-start="285" data-end="335" id="isPasted">Step 1: Have You Applied Within the Past Year?</h3>Access to the Pro Collective is valid for one year.<ul data-start="390" data-end="716"><li data-start="390" data-end="629">If you have not applied in the past 12 months, you&#x2019;ll need to reapply to regain access. Please complete the application form here: <a data-start="531" data-end="629" rel="noopener noreferrer" target="_blank" href="https://factionskis.com/pages/pro-collective">https://factionskis.com/pages/pro-collective</a></li><li data-start="631" data-end="716">If you have applied and been accepted within the past year, continue to Step 2.</li></ul><hr data-start="718" data-end="721"><h3 data-start="723" data-end="763" id="step-2-clear-your-cache-and-cookies">Step 2: Clear Your Cache and Cookies</h3>If your account is still active and you&apos;re experiencing login issues, it&apos;s often due to outdated or stored browser data. Please try the following:<ol data-start="913" data-end="1067"><li data-start="913" data-end="956">Clear your browser&#x2019;s cache and cookies</li><li data-start="957" data-end="991">Close and reopen your browser</li><li data-start="992" data-end="1067">Try signing in again at <a href="http://www.factionskis.com" target="_blank" rel="noopener noreferrer">factionskis.com</a></li></ol>This resolves most login issues.<hr data-start="1103" data-end="1106"><h3 data-start="1108" data-end="1141" id="step-3-still-having-trouble">Step 3: Still Having Trouble?</h3>If you&#x2019;ve applied within the last year, cleared your cache and cookies, and still can&#x2019;t sign in, contact our support team for further assistance.Please include the following information when you reach out:<ul data-start="1351" data-end="1440"><li data-start="1351" data-end="1367">Your full name</li><li data-start="1368" data-end="1405">The email address you used to apply</li><li data-start="1406" data-end="1440">A brief description of the issue</li></ul>Our team will be happy to assist you.

My pro deal is not working, what do I do?

Faction Skis

What The Pro Collective is and how to become a member

The Pro Collective

What is your shipping policy?

How do I track my order?

How do I make a return?

Can I delay the shipment of my order?

How do I get my order tracking information?

What is the timeframe for order dispatch and delivery?

Can I cancel or get a refund for an order I placed?

Is it possible to change the shipping address for my order?

How can I handle a situation where I received the wrong item?

Shipping

What is your warranty policy?

How do I place a warranty claim ?

How do I handle a warranty claim if I don't have a receipt?

Warranty

Which ski is right for me?

Ski Size Guide

Mounting my Skis

Where can I test Faction skis?

What stores sell Faction skis?

Are all Faction skis unisex?

Do your skis come with bindings?

What are the differences between Prodigy and Prodigy Capsule skis?

What do the numbers on the ski models mean?

Picking the Right Skis

What are the tuning angles for the skis?

How do I take care of my edges?

How do I take care of my bases?

How should I store my skis when I'm not using them?

How do I wax my skis?

What can I do to keep my skis looking good for years?

Product Care

Do you offer artist collaborations or custom designs?

Other inquiries