How do I place a warranty claim ?Updated 6 days ago
How do I submit a warranty claim?
We offer a two-year warranty against manufacturing defects on Faction products purchased from factionskis.com or an authorised retailer, starting from the date of original purchase.
Normal wear and tear, accidental damage and damage caused by misuse are not covered. If you’re unsure whether your issue qualifies, please contact us—we assess each claim individually.
If you purchased from factionskis.com
Open the chat on our website and tell our AI assistant that you would like to submit a warranty claim. It will guide you through the information needed to start your request.
Please have the following ready:
Product details: model, size and year.
Your order number or proof of purchase.
Clear photos of the damage.
For skis: photos of both bases, both topsheets and the serial number and/or QR code.
A description of the issue, including when you noticed it and how the damage occurred, if known.
If the serial number or QR code is hidden by a binding, please wait for our instructions before removing it.
If you purchased from an authorised retailer
Contact the original seller, who will submit a warranty claim to Faction on your behalf.
Please provide them with your proof of purchase, product details, clear photos and a description of the issue.
If you are a retailer
Please submit your customer’s warranty claim using the form in your preferred language:
These forms are for retailers only. If you purchased directly from factionskis.com, please start your claim through our website chat. If you purchased from a retailer, please contact the original seller.
What happens next?
Our warranty team will review your claim and may request additional information or a product inspection. We aim to respond within four working days of receiving your completed claim.
If your claim is approved, we will confirm the available solution. If the original product is unavailable, we will work with you to find an appropriate alternative.
Please report suspected defects as soon as you notice them, and do not return any products before receiving instructions from us or your retailer.
For full coverage details and exclusions, please read our Warranty Policy.
This warranty is additional to, and does not limit, your statutory consumer rights under applicable law.