Information on our shipping policy and how to manage your order
Christmas Shipping dates: We cannot guarantee Christmas delivery on any order placed after the 14th December. You will receive a tracking number once your order is despatched. If you haven’t received a tracking number after 4-5 business days of placi
Once your order has been placed and processed, you will receive a confirmation email with your order details. Once the order has shipped, you will receive a follow-up email with a tracking link to follow your shipment. If you have any questions or co
Upon delivery, you may return your order within 30 days of receiving it for a refund or an exchange. The product(s) must be new and with their original packaging. If the product has been damaged, used (including skis that have been mounted) or has ha
Yes, if you have specific shipping requests, such as delaying the shipment to a later date, we can accommodate that. Please notify us with your desired shipping schedule as soon as you place the order, and we will hold and release your order accordin
Once your order has been dispatched, we will send you an email notification containing the tracking information. Your tracking info will provide estimated delivery times, and you can be fairly confident in these estimates. You can also track your ord
Once you have placed your order, it is usually processed and dispatched within a day or two. However, depending on the product or the specifics of the order, shipping may take up to the beginning of the following week. For shipments to specific locat
If you wish to cancel an order you have placed, please contact us as soon as possible. If the request is submitted within 24 to 48 hours of the order being placed, our team can usually cancel and refund the order before it is fulfilled. If the order
If you need to change the shipping or billing address on your existing order, please provide us with the new address as soon as possible. Our team will do what we can to update it in our system to ensure your order is shipped to the correct location.
If you receive the wrong item due to our warehouse error, we sincerely apologize for the inconvenience. Please let us know the details of the incorrect item, and we will provide a return label for you to send the item back. Once the incorrect item is